Last Updated: May 6, 2025
1. Introduction
TPI Hospitality (“we,” “us,” or “our”) values your privacy. This SMS Privacy Statement explains how we collect, use, disclose, and protect your personal information, specifically your phone number, when you participate in our SMS messaging program. This program allows us to provide customer support, respond to inquiries, and send service-related updates via text messages.
2. Information We Collect
When you opt in to our SMS program, we collect:
- Your mobile phone number.
- Messages you send to us and our responses.
- Metadata related to SMS interactions, such as date, time, and delivery status.
- Opt-in and opt-out preferences (e.g., when you reply STOP or UNSTOP).
You may provide your phone number by texting us directly, submitting it through our website (www.tpihospitality.com), or via other channels where you expressly consent to receive SMS messages.
3. How We Use Your Information
We use your phone number and related data to:
- Send and respond to customer-initiated inquiries (e.g., support requests, service questions).
- Provide service updates (e.g., appointment reminders, account notifications).
- Confirm opt-in or opt-out requests.
- Comply with legal and regulatory requirements, such as maintaining records of consent.
- Improve our SMS program by analyzing message delivery and engagement.
4. How We Share Your Information
We do not share your phone number with third parties for their marketing purposes without your express consent. We may share your information with:
- Service providers who assist with SMS delivery (e.g., mobile carriers, messaging platforms), bound by confidentiality agreements.
- Legal authorities, if required by law or to protect our rights, safety, or property.
- Our affiliates or successors, in the event of a merger, acquisition, or business transfer, under similar privacy protections.
5. Data Security
We implement reasonable technical and organizational measures to protect your phone number and related data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
- Opt-Out: Reply STOP to any message to unsubscribe from our SMS program. You will receive a confirmation message and no further messages unless you resubscribe by replying UNSTOP or re-enrolling.
- Help: Reply HELP to any message for support or contact us via our contact form.
- Access and Correction: To review or update your phone number or preferences, contact us via our contact form.
7. Retention
We retain your phone number and related data only for as long as necessary to provide the SMS program, comply with legal obligations (e.g., maintaining consent records), or resolve disputes. If you opt out, we retain minimal data to ensure compliance with your opt-out request.
8. Children’s Privacy
Our SMS program is not intended for individuals under 18. We do not knowingly collect phone numbers from minors. If we learn that a minor’s phone number has been provided, we will delete it promptly.
9. Changes to This Statement
We may update this SMS Privacy Statement from time to time. Changes will be posted at www.tpihospitality.com/sms-privacy, and continued participation in the SMS program constitutes acceptance of the updated statement.
10. Contact Information
For questions or concerns about this SMS Privacy Statement or our SMS program, contact us at:
TPI Hospitality
103 15th Ave NW
Willmar, MN 56201
Website: www.tpihospitality.com
Contact: Contact Form
11. Governing Law
This SMS Privacy Statement is governed by the laws of the State of Minnesota, without regard to conflict of law principles.